Privacy Policy

Cronulla Surf Life Saving Club Inc (Cronulla SLSC, we, us or our) is committed to protecting the privacy and personal information of our members, volunteers, Nippers and their families, supporters, donors, sponsors, event participants, visitors and members of the wider community.

This Privacy Policy explains how we collect, hold, use and disclose personal information.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) where applicable, and other applicable Australian privacy laws and requirements.

This policy applies to personal information collected through our website at cronullasurfclub.com, our Club activities and programs, membership and event registrations, communications and other interactions with Cronulla SLSC.

The types of personal information we may collect depend on how you interact with us.

This may include:

• your name, address, email address and telephone number;
• date of birth and age;
• parent, guardian and emergency contact details;
• membership details, membership category and membership history;
• information relating to Surf Life Saving awards, qualifications, training, patrols and competition;
• event, program and activity registrations;
• payment, donation and transaction information;
• information relating to volunteers, officials, coaches, trainers and committee members;
• employment or contractor information where relevant;
• Working with Children Check or similar compliance information where required;
• correspondence and enquiries you send to us;
• feedback, complaints and incident information;
• photographs, video or audio recordings taken at Club activities or events;
• sponsorship and business contact information; and
• technical information collected when you use our website.

We will generally only collect information that is reasonably necessary for our activities and functions.

Some information collected by the Club may be considered sensitive information under Australian privacy law.

Depending on your involvement with the Club, this may include:

• health or medical information;
• injury and first aid information;
• disability or accessibility requirements;
• emergency medical information;
• Working with Children Check information;
• information relating to complaints, safeguarding or member protection matters; and
• other information treated as sensitive information under applicable law.

We will only collect sensitive information where it is reasonably necessary for our activities and where we have consent or are otherwise permitted or required by law to do so.

Cronulla SLSC provides programs and activities for children and young people, including our Nippers program.

We recognise that information relating to children and young people requires particular care.

We may collect information about a child where it is required to:

• register or administer membership;
• deliver Nippers, surf sports, training or other programs;
• manage competitions and events;
• maintain appropriate emergency and medical information;
• communicate with parents and guardians;
• manage safety, safeguarding and member protection responsibilities; or
• comply with Surf Life Saving or legal requirements.

Where appropriate, information about children will be collected from or with the involvement of their parent or guardian.

We take reasonable steps to restrict access to information about children to people who require it to perform their Club responsibilities.

We may collect personal information directly from you when you:

• become or renew as a member;
• register yourself or your child for a Club activity or program;
• participate in a competition, event or training program;
• volunteer with the Club;
• make an enquiry;
• submit an online form;
• subscribe to communications;
• make a donation or payment;
• enter a competition or promotion;
• apply for a role with the Club;
• lodge a complaint or incident report; or
• otherwise communicate with us.

We may also receive information through organisations and systems connected with Surf Life Saving, including Surf Life Saving Australia, Surf Life Saving NSW and relevant Surf Life Saving membership, competition and administration systems.

We may receive information from third parties where this is necessary to administer Club activities or where you have authorised the disclosure.

We may collect, hold and use personal information to:

• administer Club membership;
• operate Nippers and other youth programs;
• coordinate beach patrols and lifesaving activities;
• organise surf sports, competitions and training;
• administer events and Club activities;
• communicate with members and families;
• manage volunteers, coaches, officials, trainers and staff;
• maintain emergency contact and safety information;
• provide first aid or assist with incidents;
• manage member protection and safeguarding matters;
• manage Club governance and administration;
• process membership fees, event payments and donations;
• manage sponsors and supporters;
• respond to enquiries, feedback and complaints;
• send Club news, notices and information;
• maintain and improve our website and services;
• meet insurance, legal, regulatory and reporting requirements; and
• protect the safety and interests of members, participants and the community.

We may also use information for another purpose where you have consented or where permitted or required by law.

We may disclose personal information where reasonably necessary to operate the Club, including to:

• Surf Life Saving Australia;
• Surf Life Saving NSW;
• Sydney Branch Surf Life Saving;
• other Surf Life Saving clubs or organisations where required for competitions, transfers or activities;
• event organisers and sporting bodies;
• coaches, trainers, officials and authorised Club volunteers;
• insurers and insurance providers;
• medical or emergency service providers where appropriate;
• professional advisers, including accountants, auditors and legal advisers;
• technology, hosting, email, communications and IT providers;
• membership and event administration providers;
• payment and donation providers;
• government agencies or regulators where required;
• law enforcement or emergency authorities where required or appropriate; and
• other organisations where you have authorised us to provide the information.

We do not sell personal information.

Payments for membership, events, fundraising activities or donations may be processed using third-party payment providers or platforms.

Where this occurs, payment card information is generally processed directly by the relevant payment provider rather than being stored by Cronulla SLSC.

Those providers may have their own privacy policies and terms governing the information provided to them.

Photographs and video may be taken during Cronulla SLSC activities, competitions, events, training and community activities.

Subject to applicable consent requirements and Surf Life Saving policies, these images may be used for purposes including:

• Club communications;
• newsletters;
• annual reports;
• the Cronulla SLSC website;
• social media;
• promotion of Club activities;
• historical records;
• media coverage; and
• promotion of Surf Life Saving.

Special care will be taken in relation to images of children and young people.

If you have concerns about the use of an image involving you or your child, please contact the Club.

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address;
• device and browser information;
• operating system;
• pages viewed;
• date and time of visits;
• referring websites;
• interactions with the website; and
• general or approximate location information derived from technical data.

Our website and service providers may use cookies and similar technologies to operate the website, understand website usage, improve performance and provide relevant content.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website.

Our website may contain links to websites or services operated by third parties.

These may include Surf Life Saving organisations, membership systems, payment providers, event platforms, donation platforms, sponsors or social media services.

Cronulla SLSC is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

We may use your contact details to communicate with you about:

• your membership;
• Club activities;
• patrols and training;
• competitions;
• Nippers;
• events;
• fundraising;
• Club news;
• sponsorship;
• community activities; and
• other information relevant to Cronulla SLSC.

Where communications are promotional or constitute direct marketing, you can ask us to stop sending those communications at any time.

You may unsubscribe using an unsubscribe function provided in a communication or by contacting us.

Important administrative, safety or membership communications may still be sent where necessary.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically or in physical records and may be held using secure third-party technology and cloud service providers.

Access to personal information is limited to Club officers, volunteers, staff and service providers who reasonably require access to perform their responsibilities.

No online or electronic system can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

Some technology, communications, cloud or other service providers used by Cronulla SLSC may operate infrastructure or process information outside Australia.

Where personal information may be disclosed to or accessible by overseas recipients, we will take reasonable steps as required by applicable Australian privacy law.

The countries involved may vary depending on the service providers and technology platforms used by the Club.

We retain personal information for as long as it is reasonably required for:

• Club administration;
• membership records;
• lifesaving and sporting records;
• safety and safeguarding purposes;
• insurance;
• legal and regulatory obligations;
• dispute resolution; and
• legitimate historical or archival purposes.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

You may request access to personal information that Cronulla SLSC holds about you.

You may also ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below.

We may need to verify your identity before providing access or making changes.

In some circumstances we may be permitted or required by law to refuse access. If this occurs, we will generally explain the reason where we are legally permitted to do so.

If you believe we have not handled your personal information appropriately, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will endeavour to:

1. acknowledge your complaint;
2. investigate the circumstances;
3. respond within a reasonable period; and
4. take appropriate action where required.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available at oaic.gov.au.

If Cronulla SLSC experiences a data breach involving personal information, we will investigate the incident and take appropriate steps to contain and address it.

Where the Notifiable Data Breaches scheme or another legal notification requirement applies, we will notify affected individuals and the relevant regulator as required.

We may update this Privacy Policy from time to time to reflect:

• changes to our activities;
• changes to technology or service providers;
• changes to Surf Life Saving requirements; or
• changes to privacy laws.

The current version will be published on our website and will show the date it was last updated.

Questions, requests or complaints regarding privacy can be directed to: